VECTORAviation Services

Privacy Policy

Effective July 30, 2026

Vector Aviation Services, LLC ("Vector") respects your privacy. This policy explains what information we collect, how we use and protect it, and your choices. It applies to vectorflightco.com, the Vector Members App, and the Vector Flight Deck app for iPhone.

Information we collect

Public site visitors: if you use the contact form, the name, email, and message you provide. Standard server and security logs (such as IP address and request time) are processed by our infrastructure provider to operate and protect the Site.
Members: your name and email for sign-in; aircraft, maintenance, scheduling, flight-log, and preflight data you enter; and, if you use international-manifest features, traveler details you provide, which may include date of birth, citizenship, address, and passport number and expiry.
Photos, video, and documents you upload: aircraft photos, maintenance logbook scans, discrepancy (squawk) media, receipts, and crew documents you choose to store in your account, and any media you attach to Hangar posts.
Aircraft position. Where your aircraft broadcasts ADS-B, we retrieve its publicly broadcast position from public ADS-B networks and keep a history so the app can show you where your aircraft is and help you draft flight log entries. We do not collect location from your phone, and the app never asks for location permission.
Notification registrations: if you turn on notifications, the push subscription or device push token needed to deliver them. It is stored only while notifications are enabled and is deleted when you unsubscribe or delete your account.

The Hangar (member community)

The Hangar is Vector's member community. If you create a Hangar profile, your handle, bio, and profile details are visible to other members, and profiles are treated as public content. Posts, photos, and video you publish in the Hangar, along with follows and likes, are visible to other members and should be treated as public. Publish only what you are comfortable sharing, and do not post another person's information without their consent. Posted content may be reviewed, including with automated tools, to enforce the community guidelines.

How we use it

To provide the services you request: scheduling, maintenance tracking, risk assessment, recordkeeping, invoicing, and, where you direct us, preparing and transmitting customs (eAPIS) manifests.
To communicate with you about your account and your requests.
To secure, maintain, and improve the Site.

We do not sell your personal information, and we do not use it to serve third-party advertising.

How we protect it

All traffic is encrypted in transit (HTTPS/TLS), and data is encrypted at rest by our infrastructure provider.
Passport numbers are additionally encrypted at the field level and are never displayed in full; only the last few digits are shown.
Access to member data is restricted to the authenticated account holder; sign-in uses one-time email codes and a human-verification challenge, with rate limiting and lockouts against automated attacks.
We do not store your ForeFlight, Garmin, or CBP passwords; where those services are connected, they are connected through their own authorized sign-in, and your credentials are handled by your own password manager or the provider, not by Vector.

Sharing

We share personal information only in these cases:

With the infrastructure and email providers that operate the Site on our behalf, under confidentiality obligations.
With an AI processing provider (Anthropic) when a feature you use calls for it: reading a maintenance logbook scan you uploaded, answering a support request you sent, analyzing maintenance data you asked about, or reviewing Hangar content against the community guidelines. Your content is sent to provide the feature, not to train the provider's models.
With the maintenance shop you engage through the app: the work-order details, messages, and media you and the shop exchange are visible to that shop.
With Stripe, our payment processor, when you pay an invoice or a shop work order. Payment pages are hosted by Stripe; Vector never sees or stores your card number. For shop work orders the shop is the merchant of record.
With U.S. Customs and Border Protection when you direct us to prepare or transmit an eAPIS manifest for your international flight.
As required by law or to protect our legal rights.

Retention & your choices

We keep information for as long as needed to provide the services and to meet legal, tax, and recordkeeping requirements, then delete or de-identify it. Members can start account deletion from inside the Vector app, under Account › “Delete my account”. Confirming it immediately stops every private access link from working and signs you out, and we complete the removal of your personal details within 30 days and email you when it is done. Flight logs, fuel and trip receipts, customs manifests, and maintenance history are kept in de-identified form, with your name, email, and phone number removed, because those records may be needed for tax or regulatory purposes. You can also request access to or correction of your personal information by contacting us. Passenger and traveler profiles are managed by the member who created them, who is responsible for having the traveler's consent.

Consent for likeness

Photographs and video on the public Site depict individuals who have consented to Vector's use of their image. If you appear in Vector's media and wish to discuss its use, contact us.

Contact

Vector Aviation Services, LLC · KSRQ, Sarasota, Florida
[email protected] · +1 (941) 417-9888